Assertive is about expressing yourself in an honest, respectful, open and appropriate manner.
Managers who are able to deal with and manage change in their team and organisation are more likely to be successful than a leader who struggles with change.
Coaches Training For Companies
It is a known fact that companies that have a coaching and mentoring approach are more successful.
Coaches Training For Individuals
Coaching is very rewarding because as a coach you have a hand in others’ success! Your clients will become highly motivated to achieve their goals and change limiting behaviours.
Communicate With Emotional Intelligence
Learn how to communicate more effectively – especially in stressful situations. When we get upset or angry we often don’t want to behave well. This course will teach you how to identify and manage our own emotions and behaviour whilst communicating.
Customer Service Excellence
Our customer service course deals with all aspects of customer service. Delegates learn people skills, specific communication skills that will uncover issues, problems, needs and expectations and most importantly, how to give regular feedback. We also teach delegates how to deal with policies, procedures, systems issues that the customer may not know about, that influences decisions that will affect customer satisfaction.
Customer Service And Debt Collection Training
Delegates will learn specific debt collection skills but, most importantly, they will learn how to manage their own emotions, feelings and behaviour when dealing with debtors. They will learn how to get the debtor to agree to paying their debt.
Diversity management is about successfully managing people who are different. It is the act and practice of leading and directing people of many differences such as culture, gender, faith, race, levels of education, age, qualifications etc.
Effective Communication Skills
It’s a lot harder and more challenging to communicate well than it is to fight, coerce, threaten, or to just take what you want. Delegates will learn how to get more of what they want and need through effective communication skills.
Emotional Intelligence Training
Emotional intelligence is the skills you need to identify and manage your own and others’ emotions whilst communicating, especially in stressful situations. Emotional intelligent people have less stress and they able to assert themselves in a respectful way. People with high EQ have more peace in their lives and they are able to manage their impulses.
Building long-term, mutually satisfying relationships require specific communication skill, emotional intelligence and will. All business is built on relationships. We need people in order to thrive, both in our personal lives and in business.
Leadership & Management
‘Leadership’ refers to the leader’s behaviour. ‘Management’ refers to tasks and activities. We teach delegates how to behave and what to do in specific circumstances. Our course is very practical and delegates are equipped to manage staff more effectively and to get the best from them.
Negotiation, in a business context can be used for selling, purchasing, staff (e.g. contracts), borrowing (e.g. loans) and transactions, along with anything else that you feel are applicable for your business. We negotiate every day! We should all learn how to do it well!
In order to develop higher productivity and to establish staff loyalty, personal, team and organisational values, mission and goals must be aligned. Align individuals and teams’ values, goals and objectives to the organisation’s values, goals and objectives.
Personal Mastery Through Emotional Intelligence
Personal Mastery is about creating personal vision, purpose, and committing to live with truth, empathy (understanding) and compassion. Personal Mastery is about mastering yourself emotionally, spiritually, physically, spiritually and mentally. It also refers to the ability to create and maintain healthy relationships.
Persuading others means that you are able to get them to buy into your opinions, ideas, beliefs, vision, expectations, goals and objectives, using specific communication skills and techniques.
Professionalism In The Workplace
‘Professionalism’ describes the standards or expectations that society has of people’s conduct, socially and in the workplace. Professionalism is about good manners, communication, the way we dress, speak and conduct ourselves, our honesty, reliability, compassion, empathy, competence etc
Professional Selling Skills
All successful businesses have skilled sales people that sell their product(s) and/or service(s). Your business’ success or failure may be determined by the competence of your sales people.
Public Speaking And Presentation Skills Training
In order to influence, inform and/or persuade, you need to have good presentation and speaking skills. Our course will help you to gain the confidence you need to be a successful speaker.
Building and maintaining mutually satisfying relationships with relevant role-players is emotionally and financially very rewarding and it may mean the difference between success and failure in your own career, sales and market share.
Elsabe Manning facilitates strategy sessions for organisations, companies and teams to tailor a strategic framework, aligned across all divisions, that will direct teams and individuals to display specific high performance behaviours that will lead to successfully achieving planned results.
Stress management is the ability to manage stressful situations and events in such a way that you don’t develop adverse mental, physical or emotional symptoms and maintaining healthy relationships whilst doing so.
Elsabé Manning facilitates Team Re-Building workshops with great success. Rebuilding a team entails uncovering and resolving team issues; overcoming obstacles and healing broken relationships. This workshop is the beginning of lasting, trusting, respectful relationships. The entire team commits to pull together with clearly defined common vision, goals and objectives.