Training

Elsabe Manning’s training courses are designed to improve your team’s communication, collaboration, productivity and customer service.

Disciplinary Hearings

We chair disciplinary hearings at very reasonable rates, and we provide our findings, in writing, within 24 hours.

Labour Consulting

We consult for companies and domestic employers alike. The Basic Conditions Of Employment Act and Labour Relations Act is applicable to all employers and employees in South Africa.

RESOLVING CONFLICT

RESOLVING CONFLICT Resolving conflict depends, more than anything, on communication. We want to be heard by someone else firstly because we believe that we can make that person understand and accept our point of view, and we believe that they will come to the same...

EMPATHY

EMPATHY Empathy is the ability to be aware of, understand and to appreciate the feelings and thoughts of others. Empathy is the ability to be sensitive to what, how and why people feel and think the way they do. Being ‘empathic’ is the ability to ‘read’ other...

COMMUNICATE WITH INTEGRITY

COMMUNICATE WITH INTEGRITY How do you respond when there is conflict or a stressful situation? Do you avoid the subject or person? Do you get angry? Do you go into denial? Communicating with integrity means to show more compassion and respect toward our conversation...

FORGIVENESS

FORGIVENESS Take your power back from those who have hurt you. It is your birthright to be happy and to have inner peace. You may think that you want and are justified to hate or feel intense anger toward someone who has hurt you deeply enough to create these...

SELF-SABOTAGE

SELF-SABOTAGE ‘Before you can empower the reality of being fulfilled and complete, you have to stop empowering the reality that you are not …’ (Anonymous) If you have the desire, skill and knowledge to achieve something but you are not achieving it, you are probably...

PARENTING: ADJUST YOUR PARENTING STYLE

What works for you when your child is two years old may not work when your child is ten years old. You won’t teach a two-year old how to use the stove, but you should be willing to teach a ten-year old. If you constantly find yourself saying “no” to your child, you...

ACTIVE LISTENING

ACTIVE LISTENING Before expressing your feelings or point of view, be willing to listen—actively—to what another person is saying. Active listening means focusing on what your conversation partner is saying before stating your own position, opinion or needs. It...

HOW TO DEVELOP YOUR CHILD’S SELF-ESTEEM

CARING AND COMPASSION

CARING AND COMPASSION People who are placed in positions of authority—especially people in management positions in organisations—may sometimes show a lack of compassion toward other people, because they may be experiencing a subconscious feeling of superiority and...

PROFESSIONALISM WHEN INTERVIEWING FOR JOBS

PROFESSIONALISM WHEN INTERVIEWING FOR JOBS I would like to discuss your behaviour when interviewed, today - not your CV or your qualifications and experience. Your behaviour (everything you say and do, including your body language) will be scrutinised from the...

Success Factory won Business Acquisition’s Business Excellence Award 2020 as the ‘Best Business Coaching Consultancy in South Africa.’
Success Factory won Excellence Business Acquisition’s Business Award 2019 as the ‘Best Business Coaching Consultancy – Gauteng’
Elsabé was selected as one of The Most Inspirational Women of South Africa of 2012 as featured in Volume 2.
Success Factory won The 2006 Mijima Award!
Winner of the 2004 GreenPepper Enterprise Award which is awarded to South African companies that excelled in their industries, created economic growth or new job opportunities for the people of South Africa

UP THE CORPORATE LADDER:

Professionalism In The Workplace

by Elsabe Manning

A practical guide to what true professionalism and competence entails, this book guides one through all manner of business interactions, from how to conduct oneself professionally while meeting with people from other cultures to the often overlooked rules of e-etiquette. Topics include: time management, networking, self-sabotage, travel etiquette and dressing for success.

TESTIMONIALS

The course presented by Elsabe to our front-line staff who deal with customer relations issues on a daily basis was filled with insight and assisted greatly in enhancing staff attitudes and behaviour, to be more professional in the workplace. Special mention has to be made of the personal and interactive style in which the course is done, which staff not only enjoyed, but also related to very well. Standard Bank would recommend the course to any Business who wished to achieve a higher understanding of what professionalism is about, and what it is not. Perfect grounding material for an improved image for staff who deal with customers every day.

Barbara Cleary – Standard Bank

I am an executive of a listed company in Johannesburg and must admit that I was nervous and felt very vulnerable at the prospect of running a workshop like this. I knew that there were a number of issues to resolve around my leadership and that there were team members who simply tolerated me and barely spoke to each other. We needed someone we could trust to help us rebuild the strong relationships we once had so that we could start trusting each other and move forward as a team again. Elsabé is amazing. She created a safe environment for everyone to speak without fear of consequences. She helped us to rebuild the team through open communication and real collaboration so that we are once again totally commitment to each other and the organisation. We left the workshop having set team goals and objectives which are aligned to the organisation’s goals and objectives. Thank you Elsabé. We couldn’t have done it without you.

Phillipa Carr