Training

Elsabe Manning’s training courses are designed to improve your team’s communication, collaboration, productivity and customer service.

Disciplinary Hearings

We chair disciplinary hearings at very reasonable rates, and we provide our findings, in writing, within 24 hours.

Labour Consulting

We consult for companies and domestic employers alike. The Basic Conditions Of Employment Act and Labour Relations Act is applicable to all employers and employees in South Africa.

ARE EMPLOYERS OBLIGED TO PAY STAFF DURING LOAD-SHEDDING?

If the company’s employment contract stipulates working hours and the employees turn up for work, they must be paid, even during load-shedding. The employer may however structure shifts to coincide with load-shedding schedules and pay employees according to the shift...

VIDEO-CALLING ETIQUETTE

Having good manners and following etiquette is important if you want to be viewed as a respectable person – even in cyberspace. It doesn’t matter who you meet with in a video call, it is important to follow the following rules: It is crucial to have good manners in...

LISTENING

LISTENING Most people spend about 70% of their waking hours in some form of verbal communication. Yet, how many of us have ever had any formal training in the art of listening? Real listening is an active process that has three basic steps. Hearing Hearing just means...

LOSS AND RECOVERY

When we suffer a loss we grieve the loss, and the more significant the loss the deeper and more intense we grieve. Grief causes a range of feelings from deep sadness, anger, guilt, yearning to regret. Recovery depends on your background, beliefs, and attachment to...

HOW TO DEVELOP YOUR CHILD’S SELF-ESTEEM

TOXIC RELATIONSHIPS

TOXIC RELATIONSHIPS The ‘toxicity’ referred to in the term ‘toxic relationship’ refers to, not only the behaviours such as name-calling, physical, emotional, sexual and mental abuse, lies, stealing, etc., but it also refers to the consequences of these behaviours –...

PROCEDURE TO DISMISS AN EMPLOYEE

People often dismiss an employee without following due process. An employee stole from the employer and the employer caught them red-handed and fired the employee on the spot. Demanded that they leave the premises immediately. The employee has laid a grievance against...

GOOD NEWS FOR EMPLOYEES WHO EARN LESS THAN R18 673 PM!

The new annual earnings threshold under the Basic Conditions of Employment Act (BCEA), and the Employment Equity ACT (EEA) will be R224,080.48 per year (R18,673 per month) from 1 March 2022. It was R211,596.30 per year (approximately R17,633 per month). The BCEA and...

EIGHT STEPS TO ACQUIRING YOUR GOALS

EIGHT STEPS TO ACQUIRING YOUR GOALS For any personal development plan to succeed, it is necessary that you incorporate the following eight steps to ensure the successful implementation of your goals. Write your goal as a significant future event or behaviour. ...

HOW TO DEAL WITH ABSENTEEISM

HOW TO DEAL WITH ABSENTEEISM 10% of employees account for 50 per cent or more of total absenteeism. Employees who continuously let the team down by not turning up for work can cause real problems for management – they are high-maintenance employees. Here’s how...

Success Factory won Business Acquisition’s Business Excellence Award 2020 as the ‘Best Business Coaching Consultancy in South Africa.’
Success Factory won Excellence Business Acquisition’s Business Award 2019 as the ‘Best Business Coaching Consultancy – Gauteng’
Elsabé was selected as one of The Most Inspirational Women of South Africa of 2012 as featured in Volume 2.
Success Factory won The 2006 Mijima Award!
Winner of the 2004 GreenPepper Enterprise Award which is awarded to South African companies that excelled in their industries, created economic growth or new job opportunities for the people of South Africa

UP THE CORPORATE LADDER:

Professionalism In The Workplace

by Elsabe Manning

A practical guide to what true professionalism and competence entails, this book guides one through all manner of business interactions, from how to conduct oneself professionally while meeting with people from other cultures to the often overlooked rules of e-etiquette. Topics include: time management, networking, self-sabotage, travel etiquette and dressing for success.

TESTIMONIALS

The course presented by Elsabe to our front-line staff who deal with customer relations issues on a daily basis was filled with insight and assisted greatly in enhancing staff attitudes and behaviour, to be more professional in the workplace. Special mention has to be made of the personal and interactive style in which the course is done, which staff not only enjoyed, but also related to very well. Standard Bank would recommend the course to any Business who wished to achieve a higher understanding of what professionalism is about, and what it is not. Perfect grounding material for an improved image for staff who deal with customers every day.

Barbara Cleary – Standard Bank

I am an executive of a listed company in Johannesburg and must admit that I was nervous and felt very vulnerable at the prospect of running a workshop like this. I knew that there were a number of issues to resolve around my leadership and that there were team members who simply tolerated me and barely spoke to each other. We needed someone we could trust to help us rebuild the strong relationships we once had so that we could start trusting each other and move forward as a team again. Elsabé is amazing. She created a safe environment for everyone to speak without fear of consequences. She helped us to rebuild the team through open communication and real collaboration so that we are once again totally commitment to each other and the organisation. We left the workshop having set team goals and objectives which are aligned to the organisation’s goals and objectives. Thank you Elsabé. We couldn’t have done it without you.

Phillipa Carr