Training

Training

Elsabe Manning’s training courses are designed to improve your team’s communication, collaboration, productivity and customer service.

Disciplinary Hearings

We chair disciplinary hearings at very reasonable rates, and we provide our findings, in writing, within 24 hours.

Labour Consulting

We consult for companies and domestic employers alike. The Basic Conditions Of Employment Act and Labour Relations Act is applicable to all employers and employees in South Africa.

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VIDEO-CALLING ETIQUETTE

Having good manners and following etiquette is important if you want to be viewed as a respectable person – even in cyberspace. It doesn’t matter who you meet with in a video call, it is important to follow the following rules: It is crucial to have good manners in...

COERCIVE CONTROL

Some forms of domestic violence include physical, verbal, emotional, financial and/or sexual abuse. Coercive control is a form of oppressive bullying using fear and isolation to control. The abuser would limit or prevent access to money and transport, their partner’s...

ARE EMPLOYERS OBLIGED TO PAY STAFF DURING LOAD-SHEDDING?

If the company’s employment contract stipulates working hours and the employees turn up for work, they must be paid, even during load-shedding. The employer may however structure shifts to coincide with load-shedding schedules and pay employees according to the shift...

EMPATHY

EMPATHY   Empathy is the ability to be aware of, understand and to appreciate the feelings and thoughts of others.  Empathy is the ability to be sensitive to what, how and why people feel and think the way they do.  Being ‘empathic’ is the ability to ‘read’ other...

NEW LAW TO SEVERELY RESTRICT THE HIRING OF FOREIGN WORKERS IN SA

You will not be able to employ a foreign worker unless they have a work visa, a temporary asylum document, or permanent asylum which can take many years to obtain. The Gauteng government is going to use employment quotas (limits) on businesses as to the number of...

MANAGE YOUR EMOTIONS UNDER PRESSURE

MANAGE YOUR EMOTIONS UNDER PRESSURE   Do you struggle under pressure? Let’s face it – successful business is built on successful relationships. Your career success depends on how other people feel about you and how well they support you. The problem is that you...

HOW TO DEAL WITH ABSENTEEISM

HOW TO DEAL WITH ABSENTEEISM   10% of employees account for 50 per cent or more of total absenteeism. Employees who continuously let the team down by not turning up for work can cause real problems for management – they are high-maintenance employees.  Here’s how...

PARENTING: ADJUST YOUR PARENTING STYLE

What works for you when your child is two years old may not work when your child is ten years old. You won’t teach a two-year old how to use the stove, but you should be willing to teach a ten-year old. If you constantly find yourself saying “no” to your child, you...

HOW TO MANAGE UP

HOW TO MANAGE UP   Do you know how to ‘manage’ your boss? It is so important to know how and when to discuss important issues that affect you, your career, your glide-path, or anything else that requires your manager’s input, consideration or permission. There...

PROFESSIONALISM WHEN INTERVIEWING FOR JOBS

PROFESSIONALISM WHEN INTERVIEWING FOR JOBS   I would like to discuss your behaviour when interviewed, today - not your CV or your qualifications and experience. Your behaviour (everything you say and do, including your body language) will be scrutinised from the...

AWARDS

  • Success Factory won Business Acquisition’s Business Excellence Award 2020 as the ‘Best Business Coaching Consultancy in South Africa.’
  • Success Factory won Excellence Business Acquisition’s Business Award 2019 as the ‘Best Business Coaching Consultancy – Gauteng’
  • Elsabé was selected as one of The Most Inspirational Women of South Africa of 2012 as featured in Volume 2.
  • Success Factory won The 2006 Mijima Award!
  • Winner of the  2004 GreenPepper Enterprise Award which is awarded to South African companies that  excelled in their industries, created economic growth or new job opportunities for the people of South Africa

UP THE CORPORATE LADDER:

Professionalism In The Workplace

by Elsabe Manning

A practical guide to what true professionalism and competence entails, this book guides one through all manner of business interactions, from how to conduct oneself professionally while meeting with people from other cultures to the often overlooked rules of e-etiquette. Topics include: time management, networking, self-sabotage, travel etiquette and dressing for success.

TESTIMONIALS

The course presented by Elsabe to our front-line staff who deal with customer relations issues on a daily basis was filled with insight and assisted greatly in enhancing staff attitudes and behaviour, to be more professional in the workplace. Special mention has to be made of the personal and interactive style in which the course is done, which staff not only enjoyed, but also related to very well. Standard Bank would recommend the course to any Business who wished to achieve a higher understanding of what professionalism is about, and what it is not. Perfect grounding material for an improved image for staff who deal with customers every day.

Barbara Cleary – Standard Bank

I am an executive of a listed company in Johannesburg and must admit that I was nervous and felt very vulnerable at the prospect of running a workshop like this. I knew that there were a number of issues to resolve around my leadership and that there were team members who simply tolerated me and barely spoke to each other. We needed someone we could trust to help us rebuild the strong relationships we once had so that we could start trusting each other and move forward as a team again. Elsabé is amazing. She created a safe environment for everyone to speak without fear of consequences. She helped us to rebuild the team through open communication and real collaboration so that we are once again totally commitment to each other and the organisation. We left the workshop having set team goals and objectives which are aligned to the organisation’s goals and objectives. Thank you Elsabé. We couldn’t have done it without you.

Phillipa Carr